【一局发展】微信企业号配置同步菜单出错

Very XFive

微信企业号配置，同步菜单出错，提示（同步菜单出错：error,500,Internal Server Error），后台报错如下：
2016-05-27 09:32:53 [WebContainer : 3] [com.justep.business.server.BusinessServer] ERROR: action:<?xml version="1.0" encoding="UTF-8"?>
<action process="/SA/weixin/process/weixin/weixinProcess" activity="mainActivity" name="menuSynchToWxAction" execute-context="configKey=****************;" content-type="application/xml"><parameters><parameter name="isSingle"><xbiz:simple xmlns:xbiz="http://www.justep.com/xbiz#" type="http://www.w3.org/2001/XMLSchema#String">是</xbiz:simple></parameter></parameters></action>
java.lang.reflect.InvocationTargetException
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:95)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
        at java.lang.reflect.Method.invoke(Method.java:507)
        at com.justep.system.action.Engine.invokeActions(Native Method)
        at com.justep.system.action.Engine.invokeActions(Unknown Source)
        at com.justep.business.server.BusinessServer.doAction(Unknown Source)
        at com.justep.business.server.BusinessServer.doExcute(Unknown Source)
        at com.justep.business.server.BusinessServer.excute(Unknown Source)
        at com.justep.business.server.BusinessServer.excute(Unknown Source)
        at com.justep.business.server.BusinessServerServlet.execService(Unknown Source)
        at com.justep.business.server.BusinessServerServlet.service(Unknown Source)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
        at com.justep.x.bs.BusinessServerServlet.service(Unknown Source)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1232)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:781)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:480)
        at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
        at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1114)
        at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
        at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:940)
        at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
        at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:287)
        at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
        at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
        at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
        at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
        at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
        at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
        at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
        at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
        at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
        at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1881)
Caused by:
java.lang.RuntimeException: java.net.UnknownHostException: qyapi.weixin.qq.com: qyapi.weixin.qq.com: unknown error
        at me.chanjar.weixin.cp.api.WxCpServiceImpl.accessTokenRefresh(WxCpServiceImpl.java:94)
        at me.chanjar.weixin.cp.api.WxCpServiceImpl.execute(WxCpServiceImpl.java:331)
        at me.chanjar.weixin.cp.api.WxCpServiceImpl.menuDelete(WxCpServiceImpl.java:123)
        at orgSynchronizeToWeixin.CreateWxMenu(orgSynchronizeToWeixin.java:767)
        at orgSynchronizeToWeixin.menuSynchToWx(orgSynchronizeToWeixin.java:759)
        ... 38 more
Caused by:
java.net.UnknownHostException: qyapi.weixin.qq.com: qyapi.weixin.qq.com: unknown error
        at java.net.InetAddress.getAllByName0(InetAddress.java:1413)
        at java.net.InetAddress.getAllByName(InetAddress.java:1322)
        at java.net.InetAddress.getAllByName(InetAddress.java:1245)
        at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:44)
        at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:101)
        at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:318)
        at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:363)
        at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:219)
        at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:195)
        at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:86)
        at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
        at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106)
        at me.chanjar.weixin.cp.api.WxCpServiceImpl.accessTokenRefresh(WxCpServiceImpl.java:83)
        ... 42 more

jishuang

确认服务器上是否有防火墙导致qyapi.weixin.qq.com不能正常访问，可以在服务器上ping qyapi.weixin.qq.com看看是否通

Very XFive

好的，我先试试

Very XFive

原来ping不通这个地址，这两天调试可以ping通了，但是同步还是报错，报错跟上面一样。

jishuang

确认网络没问题了吗？

Very XFive

网络没问题，我用企业号的接口回调工具测试，回调是成功的

jishuang

F12打开开发人员调试工具看看network中的具体监控信息

Very XFive

network信息

jishuang

在服务器上ping qyapi.weixin.qq.com
以及访问看network中的监控信息

Very XFive

服务器上ping qyapi.weixin.qq.com是可以ping通的。response:
<!DOCTYPE html
  PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">


<html version="2.0">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8"/>
<title>Error</title>
</head>
<BODY id="error">
<H1>UIServer错误</H1>

<H4>URI：/x5/UI2/v_493520160527_nol_zh_CNs_desktopd_pc/SA/weixin/Synchweixin.j</H4>
<H4>错误码：500</H4>
<H4>错误信息：</H4>
<div>javax.servlet.ServletException: java.lang.RuntimeException: 无效菜单文件 </div>
<H4><a href="javascript:void(0);">显示错误详细</a></H4>
<div id="main" style="display:none;">

<pre>
javax.servlet.ServletException: java.lang.RuntimeException: 无效菜单文件
        at com.justep.ui.servlet.MainServlet.service(Unknown Source)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1232)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:781)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:480)
        at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
        at com.justep.portal.filter.RedirectFilter.doFilter(Unknown Source)
        at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
        at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:967)
        at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1107)
        at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3928)
        at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
        at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1007)
        at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
        at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
        at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
        at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
        at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
        at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
        at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
        at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
        at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
        at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
        at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1881)
Caused by: java.lang.RuntimeException: 无效菜单文件
        at Synchweixin.doExec(Synchweixin.java:49)
        at Synchweixin.execute(Synchweixin.java:24)
        at com.justep.ui.JavaServer.runJava(Unknown Source)
        at com.justep.ui.JavaServer.doJ(Unknown Source)
        at com.justep.ui.JavaServer.service(Native Method)
        ... 30 more

</pre>

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